APQC Process Framework Cat-6
Introduction

6.1 Develop and manage human resources (HR) planning, policies, and strategies (10409)  

 6.1.1 Develop human resources strategy (10415)

  6.1.1.1 Identify strategic HR needs (10418)

  6.1.1.2 Define HR and business function roles and accountability (10419)

  6.1.1.3 Determine HR costs (10420)

  6.1.1.4 Establish HR measures (10421)

  6.1.1.5 Communicate HR strategies (10422)

 6.1.2 Develop and implement human resources plans (10416)

  6.1.2.1 Gather skill requirements according to corporate strategy and market environment (10423)

  6.1.2.2 Plan employee resourcing requirements per unit/organization (10424)

  6.1.2.3 Develop compensation plan (10425)

  6.1.2.4 Develop succession plan (10426)

  6.1.2.5 Develop employee diversity plan (10427)

  6.1.2.6 Develop other HR programs (10428)

  6.1.2.7 Develop HR policies (10429)

  6.1.2.8 Administer HR policies (10430)

  6.1.2.9 Plan employee benefits (10431)

  6.1.2.10 Develop strategy for HR systems/technologies/tools (10432)

  6.1.2.11 Develop work force strategy models (10433)

 6.1.3 Monitor and update plans (10417)

  6.1.3.1 Measure realization of objectives (10434)

  6.1.3.2 Measure contribution to business strategy (10435)

  6.1.3.3 Communicate plans and provide updates to stakeholders (10436)

  6.1.3.4 Determine value added from HR function (10437)

  6.1.3.5 Review and revise HR plans (10438)

6.2 Recruit, source, and select employees (10410)

 6.2.1 Create and develop employee requisitions (10439)

  6.2.1.1 Align staffing plan to work force plan and business unit strategies/resource needs (10445)

  6.2.1.2 Develop and open job requisition (10446)

  6.2.1.3 Develop job description (10447)

  6.2.1.4 Post requisition (10448)

  6.2.1.5 Manage internal/external job posting Web sites (10449)

  6.2.1.6 Change//Update requisition (10450)

  6.2.1.7 Notify hiring manager (10451)

  6.2.1.8 Manage requisition date (10452)

 6.2.2 Recruit/Source candidates (10440)

  6.2.2.1 Determine recruitment methods (10453)

  6.2.2.2 Perform recruiting activities/events (10454)

  6.2.2.3 Manage recruitment vendors (10455)

 6.2.3 Screen and select candidates (10441)

  6.2.3.1 Identify and deploy candidate selection tools (10456)

  6.2.3.2 Interview candidates (10457)

  6.2.3.3 Test candidates (10458)

  6.2.3.4 Select and reject candidates (10459)

 6.2.4 Manage pre-placement verification (10442)

  6.2.4.1 Complete candidate background information (10460)

  6.2.4.2 Conduct pre-employment screening (10461)

  6.2.4.3 Recommend/not recommend candidate (10462)

 6.2.5 Manage new hire/re-hire (10443)

  6.2.5.1 Draw up and make offer (10463)

  6.2.5.2 Negotiate offer (10464)

  6.2.5.3 Hire candidate (10465)

 6.2.6 Track candidates (10444)

  6.2.6.1 Create applicant record (10466)

  6.2.6.2 Manage/track applicant data (10467)

  6.2.6.3 Archive and retain records of non-hires (10468)

6.3 Develop and counsel employees (10411)

 6.3.1 Manage employee orientation and deployment (10469)

  6.3.1.1 Create/maintain employee on-boarding program (10474)

  6.3.1.2 Introduce new employees to managers (10475)

  6.3.1.3 Introduce workplace (10476)

  6.3.1.4 Evaluate the effectiveness of the employee on-boarding program (11243)

 6.3.2 Manage employee performance (10470)

  6.3.2.1 Define performance objectives (10479)

  6.3.2.2 Review, appraise, and manage employee performance (10480)

  6.3.2.3 Evaluate and review performance program (10481)

 6.3.3 Manage employee relations (10471)

  6.3.3.1 Manage health and safety (10482)

  6.3.3.2 Manage labor relations (10483)

  6.3.3.3 Manage collective bargaining process (10484)

  6.3.3.4 Manage labor management partnerships (10485)

 6.3.4 Manage employee development (10472)

  6.3.4.1 Develop competency management plans (10486)

  6.3.4.2 Define employee development guidelines (10487)

  6.3.4.3 Develop employee career plans (10488)

  6.3.4.4 Manage employee skills development (10489)

 6.3.5 Develop and train employees (10473)

  6.3.5.1 Align employee and organization development needs (10490)

  6.3.5.2 Develop competencies (10491)

  6.3.5.3 Establish training needs by analysis of required and available skills (10492)

  6.3.5.4 Develop, conduct, and manage employee and/or management training programs (10493)

6.4 Reward and retain employees (10412)

 6.4.1 Develop and manage reward, recognition, and motivation programs (10494)

  6.4.1.1 Develop salary/compensation structure and plan (10498)

  6.4.1.2 Develop benefits and reward plan (10499)

  6.4.1.3 Perform competitive analysis of benefit and rewards (10500)

  6.4.1.4 Identify compensation requirements based on financial, benefits, and HR policies (10501)

  6.4.1.5 Administer compensation and rewards to employees (10502)

  6.4.1.6 Reward and motivate employees (10503)

 6.4.2 Manage and administer benefits (10495)

  6.4.2.1 Deliver employee benefits program (10504)

  6.4.2.2 Administer benefit enrollment (10505)

  6.4.2.3 Process claims (10506)

  6.4.2.4 Perform benefit reconciliation (10507)

 6.4.3 Manage employee assistance and retention (10496)

  6.4.3.1 Deliver programs to support work/life balance for employees (10508)

  6.4.3.2 Develop family support systems (10509)

  6.4.3.3 Review retention and motivation indicators (10510)

  6.4.3.4 Review compensation plan (10511)

 6.4.4 Administer Payroll (10497)

6.5 Redeploy and retire employees (10413)

 6.5.1 Manage promotion and demotion process (10512)

 6.5.2 Manage separation (10513)

 6.5.3 Manage retirement (10514)

 6.5.4 Manage leave of absence (10515)

 6.5.5 Develop and implement employee outplacement (10516)

 6.5.6 Manage deployment of personnel (10517)

 6.5.7 Relocate employees and manage assignments (10518)

 6.5.8 Manage employment reduction and retirement (10519)

 6.5.9 Manage expatriates (10520)

 6.5.10 Manage employee relocation process (10521)

6.6 Manage employee information (10414)

 6.6.1 Manage reporting processes (10522)

 6.6.2 Manage employee inquiry process (10523)

 6.6.3 Manage and maintain employee data (10524)

 6.6.4 Manage human resource information systems (HRIS) (10525)

 6.6.5 Develop and manage employee metrics (10526)

 6.6.6 Develop and manage time and attendance (10527)

 6.6.7 Manage employee communication (10528)

  6.6.7.1 Develop employee communication plan (10529)

  6.6.7.2 Manage/collect employee suggestions and perform employee research (10530)

  6.6.7.3 Manage employee grievances (10531)

  6.6.7.4 Publish employee communications (10532)

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