APQC Process Framework Cat-4
Introduction

4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)  

 4.1.1 Develop production and materials strategies (10221)

  4.1.1.1 Define manufacturing goals (10229)

  4.1.1.2 Define labor and materials policies (10230)

  4.1.1.3 Define outsourcing policies (10231)

  4.1.1.4 Define manufacturing capital expense policies (10232)

  4.1.1.5 Define capacities (10233)

  4.1.1.6 Define production network and supply constraints (10234)

  4.1.1.7 Define production process (14193)

  4.1.1.8 Define production workplace layout and infrastructure (14194)

 4.1.2 Manage demand for products and services (10222)

  4.1.2.1 Develop baseline forecasts (10235)

  4.1.2.2 Collaborate with customers (10236)

  4.1.2.3 Develop consensus forecast (10237)

  4.1.2.4 Allocate available to promise (10238)

  4.1.2.5 Monitor activity against forecast and revise forecast (10239)

  4.1.2.6 Evaluate and revise forecasting approach (10240)

  4.1.2.7 Measure forecast accuracy (10241)

 4.1.3 Create materials plan (10223)

  4.1.3.1 Create unconstrained plan (10242)

  4.1.3.2 Collaborate with supplier and contract manufacturers (10243)

  4.1.3.3 Identify critical materials and supplier capacity (10244)

  4.1.3.4 Monitor material specifications (10245)

  4.1.3.5 Generate constrained plan (10246)

  4.1.3.6 Define production balance and control (14196)

 4.1.4 Create and manage master production schedule (10224)

  4.1.4.1 Generate site-level plan (10247)

  4.1.4.2 Manage work-in-progress inventory (10248)

  4.1.4.3 Collaborate with suppliers (10249)

  4.1.4.4 Generate and execute site schedule (10250)

 4.1.5 Plan distribution requirements (10225)

  4.1.5.1 Allocate available to promise (10251)

  4.1.5.2 Maintain master data (10252)

  4.1.5.3 Determine finished goods inventory requirements at destination (10253)

  4.1.5.4 Calculate requirements at destination (10254)

  4.1.5.5 Calculate consolidation at source (10255)

  4.1.5.6 Manage collaborative replenishment planning (10256)

  4.1.5.7 Manage requirements for partners (10257)

  4.1.5.8 Calculate destination dispatch plan (10258)

  4.1.5.9 Manage dispatch plan attainment (10259)

  4.1.5.10 Calculate destination load plans (10260)

  4.1.5.11 Manage partner load plan (10261)

  4.1.5.12 Manage cost of supply (10262)

  4.1.5.13 Manage capacity utilization (10263)

 4.1.6 Establish distribution planning constraints (10226)

  4.1.6.1 Establish distribution center layout constraints (10267)

  4.1.6.2 Establish inventory management constraints (10268)

  4.1.6.3 Establish transportation management constraints (10269)

 4.1.7 Review distribution planning policies (10227)

  4.1.7.1 Review distribution network (10264)

  4.1.7.2 Establish sourcing relationships (10265)

  4.1.7.3 Establish dynamic deployment policies (10266)

 4.1.8 Assess distribution planning performance (10228)

  4.1.8.1 Establish appropriate performance indicators (metrics) (10270)

  4.1.8.2 Establish monitoring frequency (10271)

  4.1.8.3 Calculate performance measures (10272)

  4.1.8.4 Identify performance trends (10273)

  4.1.8.5 Analyze performance benchmark gaps (10274)

  4.1.8.6 Prepare appropriate reports (10275)

  4.1.8.7 Develop performance improvement plan (10276)

 4.1.9 Develop quality standards and procedures (10368)

  4.1.9.1 Establish quality targets (10371)

  4.1.9.2 Develop standard testing procedures (10372)

  4.1.9.3 Communicate quality specifications (10373)

4.2 Procure materials and services (10216)

 4.2.1 Develop sourcing strategies (10277)

  4.2.1.1 Develop procurement plan (10281)

  4.2.1.2 Clarify purchasing requirements (10282)

  4.2.1.3 Develop inventory strategy (10283)

  4.2.1.4 Match needs to supply capabilities (10284)

  4.2.1.5 Analyze company’s spend profile (10285)

  4.2.1.6 Seek opportunities to improve efficiency and value (10286)

  4.2.1.7 Collaborate with suppliers to identify sourcing opportunities (10287)

 4.2.2 Select suppliers and develop/maintain contracts (10278)

  4.2.2.1 Select suppliers (10288)

  4.2.2.2 Certify and validate suppliers (10289)

  4.2.2.3 Negotiate contracts (10290)

  4.2.2.4 Manage contracts (10291)

 4.2.3 Order materials and services (10279)

  4.2.3.1 Process/Review requisitions (10292)

  4.2.3.2 Approve requisitions (10293)

  4.2.3.3 Solicit/Track vendor quotes (10294)

  4.2.3.4 Create/Distribute purchase orders (10295)

  4.2.3.5 Expedite orders and satisfy inquiries (10296)

  4.2.3.6 Record receipt of goods (10297)

  4.2.3.7 Research/Resolve exceptions (10298)

 4.2.4 Appraise and develop suppliers (10280)

  4.2.4.1 Monitor/Manage supplier information (10299)

  4.2.4.2 Prepare/Analyze procurement and vendor performance (10300)

  4.2.4.3 Support inventory and production processes (10301)

  4.2.4.4 Monitor quality of product delivered (10302)

4.3 Produce/Manufacture/Deliver product (10217)

 4.3.1 Schedule production (10303)

  4.3.1.1 Generate line level plan (10306)

  4.3.1.2 Generate detailed schedule (10307)

  4.3.1.3 Schedule production orders and create lots (10308)

  4.3.1.4 Release production orders and create lots (10309)

 4.3.2 Produce product (10304)

  4.3.2.1 Manage raw material inventory (10310)

  4.3.2.2 Execute detailed line schedule (10311)

  4.3.2.3 Rerun defective items (10313)

  4.3.2.4 Assess production performance (10314)

 4.3.3 Schedule and perform maintenance (10305)

  4.3.3.1 Determine process for preventive (planned) maintenance (Preventive Maintenance Orders) (10315)

  4.3.3.2 Determine process for requested (unplanned) maintenance (Work Order Cycle) (10316)

  4.3.3.3 Execute maintenance (10317)

  4.3.3.4 Calibrate test equipment (10318)

  4.3.3.5 Report maintenance issues (10319)

 4.3.4 Perform quality testing (10369)

  4.3.4.1 Perform testing using the standard testing procedure (10374)

  4.3.4.2 Record test results (10375)

 4.3.5 Maintain production records and manage lot traceability (10370)

  4.3.5.1 Determine lot numbering system (10376)

  4.3.5.2 Determine lot usage (10377)

4.4 Deliver service to customer (10218)  

 4.4.1 Confirm specific service requirements for individual customer (10320)

  4.4.1.1 Process customer request (10324)

  4.4.1.2 Create customer profile (10325)

  4.4.1.3 Generate service order (10326)

 4.4.2 Identify and schedule resources to meet service requirements (10321)

  4.4.2.1 Create resourcing plan and schedule (10327)

  4.4.2.2 Create service order fulfillment schedule (10328)

  4.4.2.3 Develop service order (10329)

 4.4.3 Provide service to specific customers (10322)

  4.4.3.1 Organize daily service order fulfillment schedule (10330)

  4.4.3.2 Dispatch resources (10331)

  4.4.3.3 Manage order fulfillment progress (10332)

  4.4.3.4 Validate order fulfillment block completion (10333)

 4.4.4 Ensure quality of service (10323)

  4.4.4.1 Identify completed orders for feedback (10334)

  4.4.4.2 Identify incomplete orders and service failures (10335)

  4.4.4.3 Solicit customer feedback on services delivered (10336)

  4.4.4.4 Process customer feedback on services delivered (10337)

4.5 Manage logistics and warehousing (10219)

 4.5.1 Define logistics strategy (10338)

  4.5.1.1 Translate customer service requirements into logistics requirements (10343)

  4.5.1.2 Design logistics network (10344)

  4.5.1.3 Communicate outsourcing needs (10345)

  4.5.1.4 Develop and maintain delivery service policy (10346)

  4.5.1.5 Optimize transportation schedules and costs (10347)

  4.5.1.6 Define key performance measures (10348)

 4.5.2 Plan inbound material flow (10339)

  4.5.2.1 Plan inbound material receipts (10349)

  4.5.2.2 Manage inbound material flow (10350)

  4.5.2.3 Monitor inbound delivery performance (10351)

  4.5.2.4 Manage flow of returned products (10352)

 4.5.3 Operate warehousing (10340)

  4.5.3.1 Track inventory deployment (10353)

  4.5.3.2 Receive, inspect, and store inbound deliveries (10354)

  4.5.3.3 Track product availability (10355)

  4.5.3.4 Pick, pack, and ship product for delivery (10356)

  4.5.3.5 Track inventory accuracy (10357)

  4.5.3.6 Track third-party logistics storage and shipping performance (10358)

  4.5.3.7 Manage physical finished goods inventory (10359)

 4.5.4 Operate outbound transportation (10341)

  4.5.4.1 Plan, transport, and deliver outbound product (10360)

  4.5.4.2 Track carrier delivery performance (10361)

  4.5.4.3 Manage transportation fleet (10362)

  4.5.4.4 Process and audit carrier invoices and documents (10363)

 4.5.5 Manage returns; manage reverse logistics (10342)

  4.5.5.1 Authorize and process returns (10364)

  4.5.5.2 Perform reverse logistics (10365)

  4.5.5.3 Perform salvage activities (10366)

  4.5.5.4 Manage and process warranty claims (10367)

  4.5.5.5 Manage repair/refurbishment and return to customer/stock (14195)

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