APQC Process Framework Cat-11
Introduction

11.1 Build investor relationships (11010)

 11.1.1 Plan, build, and manage lender relations (11035)

 11.1.2 Plan, build, and manage analyst relations (11036)

 11.1.3 Communicate with shareholders (11037)

11.2 Manage government and industry relationships (11011)

 11.2.1 Manage government relations (11038)

 11.2.2 Manage relations with quasi-government bodies (11039)

 11.2.3 Manage relations with trade or industry groups (11040)

 11.2.4 Manage lobby activities (11041)

11.3 Manage relations with board of directors (11012)

 11.3.1 Report results (11042)

 11.3.2 Report audit findings (11043)

11.4 Manage legal and ethical issues (11013)

 11.4.1 Create ethics policies (11044)

 11.4.2 Manage corporate governance policies (11045)

 11.4.3 Develop and perform preventive law programs (11046)

 11.4.4 Ensure compliance (11047)

  11.4.4.1 Plan and initiate compliance program (11053)

  11.4.4.2 Execute compliance program (11054)

 11.4.5 Manage outside counsel (11048)

  11.4.5.1 Assess problem and determine work requirements (11056)

  11.4.5.2 Engage/retain outside counsel if necessary (11057)

  11.4.5.3 Receive strategy/budget (11058)

  11.4.5.4 Receive work product and manage/ monitor case and work performed (11059)

  11.4.5.5 Process payment for legal services (11060)

  11.4.5.6 Track legal activity/performance (11061)

 11.4.6 Protect intellectual property (11049)

  11.4.6.1 Manage copyrights and patents (11062)

  11.4.6.2 Maintain intellectual property rights and restrictions (11063)

  11.4.6.3 Administer licensing terms (11064)

  11.4.6.4 Administer options (11065)

 11.4.7 Resolve disputes and litigations (11050)

 11.4.8 Provide legal advice/counseling (11051)

 11.4.9 Negotiate and document agreements/contracts (11052)

11.5 Manage public relations program (11014)

 11.5.1 Manage community relations (11066)

 11.5.2 Manage media relations (11067)

 11.5.3 Promote political stability (11068)

 11.5.4 Create press releases (11069)

 11.5.5 Issue press releases (11070)

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