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With dozens of different ways of referencing the functions and processes, measurement and benchmarking were impossible to do in a systematic fashion. APQC set out to solve this problem, and in collaboration with expert and practitioner panels introduced the Process Classification FrameworkSM (PCF) in 1992.
Today, the PCF is the world’s most widely used process framework and allows organizations to speak a common language about functions, processes, and activities independent of structure. Updated annually the PCF is organized into 12 distinct categories, including five categories of operating areas and seven of support areas. Each category contains groups of processes and activities that, when considered as a whole, represent the operations of an organization.
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