Process Flow Chart
Introduction
A flow chart is a graphical or symbolic representation of a process. Each step in the process is represented by a different symbol and contains a short description of the process step. The flow chart symbols are linked together with arrows showing the process flow direction.

The first cool thing about flow charts is that they let you see the process flow at a glance, so my first alternate definition of "Flow Chart" is a Snap Shot of your Business Processes. The is commonly called an As-Is Flowchart.

The second cool thing about flow charts is that they let you see the process flow at different levels, so my second alternate definition of "Flow Chart" is a Zoom Lens for your Business Processes. Flow charts are often categorized in 3 levels: high-level (aka, 30,000 ft. level), mid-level and low-level (detailed). A high-level flow chart could be a process defined at the company-wide or large system level. Mid-level flow chart could be a process defined at the department level, and a low-level flow chart could be a process defined at working level.

How to draw it:
  • Decide where the process begins and ends
  • List all the activities in the process (usually left to right, top to bottom)
  • Arrange the activities in sequence, make sure to include all decision points
  • Draw arrows to clearly show the sequence of activities
  • Review the flowchart and answer these questions:
    • Where are the bottlenecks in your work flow?
      Where can rework or redundant steps be eliminated?
      Where can time be saved?
    Simple Example-Serving customers in a restaurant process flow
    Flow Symbols flow

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