Malcolm Baldrige National Quality Award
Introduction
The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology.his is the only quality award that is actually awarded by the President of the United States. Awards are given in manufacturing, service, small business, education, health care, and nonprofits. In conjunction with the private sector, the National Institute of Standards and Technology designed and manages the award and the Baldrige National Quality Program.

The award winners are required to share (non-proprietary) information on successful performance strategies and actions, and benefits derived. Eligibility allows for two awards in each of three categories:

  • Manufacturing companies
  • Service companies
  • Small businesses
  • Education
  • Health Care
Hundreds of U.S. firms have experienced improved quality and business performance by using the Baldrige criteria as a model and performing self-assessments. Companies use either internal or external evaluators to review a report, which for all practical purposes is an application that follows the Baldrige guidelines/criteria.

The key to successful quality improvement implementation is that appropriate action is taken on all category/items that are highlighted as areas needing improvement.

The common practice in industry and government self-assessments is to do a Phase I evaluation, followed by a site visit. The following could be labeled the elements of the Baldrige Advanced Quality/Management System.

Award Criteria
As you can see, the criteria go across all segments of an enterprise - from Leadership to Business Results. In scoring the items the evaluator/examiner assesses the enterprises application (description of the quality/management system) based on three evaluation dimensions:

  • Approach
  • Deployment
  • Results

The guidelines indicate which category/items are evaluated for approach-deployment, and those evaluated for results.

1999 CATEGORIES/ITEMS

POINT VALUES

1.0  Leadership

125

1.1   Organizational Leadership

85

1.2   Public Responsibility and Citizenship

40

2.0  Strategic Planning

85

2.1  Strategy Development

40

2.2  Strategy Deployment

45

3.0  Customer and Market Focus

85

3.1  Customer and Market Knowledge

40

3.2  Customer Satisfaction and Relationships

45

4.0  Information and Analysis

85

4.1  Measurement of Organizational Performance

40

4.2  Analysis of Organizational Performance

45

5.0  Human Resource Focus

85

5.1  Work Systems

35

5.2  Employee Education, Training, and Development

25

5.3  Employee Well Being and Satisfaction

25

6.0  Process Management

85

6.1  Product and Service Processes

55

6.2  Support Processes

15

6.3  Supplier and Partnering Processes

15

7.0  Business Results

450

7.1  Customer Focused Results

115

7.2  Financial and Market Results

115

7.3  Human Resource Results

80

7.4  Supplier and Partner Results

25

7.5  Organizational Effectiveness Results

115

            TOTAL POINTS

1000

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