Topic

Baldrige Award

Deming Prize

Definition of Quality

“customer-driven quality” it views quality as defined by the customer

“conformance to specifications” it views quality as defined by the producers

Primary Focus

customer satisfaction and quality

statistical quality control

Overall Approach

quality of management

management of quality

Purpose

promote competitiveness through total quality management

promote quality assurance through statistical techniques

Types of Organization

manufacturing, service and small business

essentially private or public manufacturing

Orientation

60% result, 40% process

60% process, 40% results

Scoring Weight

different weight for each criteria

equal weight in 10 criteria

Consideration

less concern

concern in productivity, delivery, safety, and environment

Information Management

heavily concern

less concern

Continuous of the award

N/A

Japan Quality Control Medal

Winners

Maximum of two per category

All firms meeting standard

Scope

U.S. firms only

Firms for any country

Applications

$2500 and 75 pages packet

1000 pages and one year working with consultant from the union of Japanese Scientist  & Engineers

Grading time

six months

one year

First Award

1987

1951

Sponsor

National Institutes Standards and Technology

Union of Japanese Scientists and Engineers