The concept of Quality Circle is primarily based upon recognition of the value of the worker as a human being, as someone who willingly activises on his job, his wisdom, intelligence, experience, attitude and feelings. It is based upon the human resource management considered as one of the key factors in the improvement of product quality & productivity. Quality Circle concept has three major attributes:
a. Quality Circle is a form of participation management.
b. Quality Circle is a human resource development technique.
c. Quality Circle is a problem solving technique.
Quality circle.. Its Composition?
- It’s a small group comprising of 6 to 12 employees doing similar work
- They meet together voluntarily on a regular basis for identifying improvements in their respective work areas.
- Their aim to achieve and so also to sustain excellence towards mutual upliftment of employees as well as the organization.
Undercurrent of Quality Circle:-
The objectives of Quality Circles are multi-faced.
a) Change in Attitude.
-From “I don’t care” to “I do care”
-Continuous improvement in quality of work life through humanization of work.
b) Self Development
-Bring out ‘Hidden Potential’ of people
-People get to learn additional skills.
c) Development of Team Spirit
-Individual Vs Team – “I could not do but we did it”
-Eliminate inter departmental conflicts.
d) Improved Organizational Culture
- Positive working environment.
-Total involvement of people at all levels.
-Higher motivational level.
Quality management is not a one time effort but a continual long term endeavor which has to be recognized, reinforced and rewarded by continuous monitoring the ongoing data collection, evaluation, feedback and improvement programmes. The top management should have to create an atmosphere where the management and the workers cooperate with each other for smooth functioning of the organization.