E Management

Lean method is about streamlining the process. Processes should run with minimum efficient resources. Many operation managers think it is job of quality person to streamlining the process. They are happy to do daily routine job. Conflicts between operations and quality functions are well known. Quality professionals work in extreme theoretical world (perception), while operation managers are in more realistic world. Solution lies somewhere in between. Both teams have to work for organization benefit.

Skeletonising may not be right word as we should plan for buffer for emergencies. However, it reflects the intention. Cutting down the legal waste is most painful job. In fact, it creates boundaries in mind of any change agent. These wastes are holy cow and should not be touched. Change managers feel restricted by some myth. Some changes can’t be done in all cases like

1. No salary increment while improving employee motivation
2. No cost increment while increasing customer satisfaction
3. No tax benefit should go away while smoothening the process
4. Bosses mandates

Rest they are supposed to do with minor additional cost. In result, they suggest mediocre solutions in many cases.

Change needs blood. It is as simple as that. If organization is ready to bear the pain, they will be successful. I have seen top managements frustrated with their top brass and again sitting with same in next morning. Life goes like that and change never happens.

Toyota did miracle with lean methodology. They commitment to lean methodology is remarkable. Subsequently, their processes are leaner.

Change management is very psychological process. Human resists changes. We want status quo which is against nature. Nature loves changes. Processes need to be flexible and efficient to bear economy shocks from external environment.