W1. Who has the problem? This clearly identifies the person connected with the problem. He could be one who is using the final product or anyone in the line-up of concept-to-market or a person at any of the product Life-stages from design through manufacture, transport, use, repair and disposal.
W2. What does the problem seem to be? This is the type of question we ask in order to narrow the problem and focus in on key issues – as seen in the ‘why-what’s-stopping’ analysis.Try to specify conflict/contradictions -- as a technical contradiction or as a physical contradiction
W3. When does the problem occur? Clearly identifying the time related aspects of the problem. When does the conflict occur? Is the key question here. In line with ARIZ thinking, if we can identify a time of the conflict, the time just before and the time just after, we have a strong basis for identifying physical contradictions which may be amenable to separation in time.
W4. Where does the problem occur? Again the key is relating to the ARIZ concept of ‘zones of conflict’. Determine what is the zone of conflict looking at the super-system, system and sub-system. The aim again is to keep in mind the TRIZ physical contradiction solution strategies – and in particular to be looking for places/spaces where the problem does and doesn’t occur.
W5. Why does the problem occur? What is root cause? In the ‘why-what’s stopping?’ parallel, the ‘why?’ question is all about broadening the problem and specifically heading back towards root causes. The process is often helped by thinking about the ‘function’ that creates/leads to the problem and the presence and interactions between substances and fields present - is “tool”, “object” or “field” causing the problem?
And
H1. How does the problem occur? How can the problem be solved? The how question is present to encourage us to think about the underlying causes and effects of the problem. How does the conflict arise?
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